91¶ÌÊÓƵ

The U.S. Department of Education has developed a set of regulations to improve the integrity of programs authorized under Title IV of the Higher Education Act. Referred to as the Program Integrity rules, the regulations require that each college or university ensure access to a complaint process that will permit students to address the following:

• Alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising;
• Alleged violations of State laws or rules relating to the licensure of postsecondary institutions; and
• Complaints relating to the quality of education or other State or accreditation requirements.

91¶ÌÊÓƵ seeks to resolve all student concerns in a timely and effective manner. The Offices of the Provost and Executive Vice President, Student Life, Admission, Enrollment Services (Bursar, Financial Aid), and the Registrar) all provide specific administrative means to address and resolve questions and concerns. The contact information for each of these Offices is provided below:

Office of the Provost and EVP, Vice Provost for Academic Affairs

(Academic Programs and Accreditation)

408-554-4533; provost@scu.edu

Office of Student Life

(Campus Life and Judicial Affairs)

408-554-4583; 

Undergraduate Admission

408-554-4700; 

Graduate Admission

Graduate Program in Pastoral Ministries

408-554-4322; 

Jesuit School of Theology

510- 549-5013; 

Leavey School of Business

408-554-5485; 

School of Engineering

408-554-4313; 

School of Education and Counseling Psychology

408-551-3422; 

School of Law

408-554-5048; 

Office of the Registrar

408-554-4331; ; Registrar@scu.edu

Enrollment Services (Bursar and Financial Aid)

408-551-1000; onestop@scu.edu

It is expected that students will first use all of the University's administrative procedures to address concerns or complaints in a timely manner. If you believe that your complaint warrants further attention or is related to alleged violation of state law, you may contact the Bureau for Private Postsecondary Education for review of a complaint. The bureau may be contacted at:

2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
Telephone 916-431-6924
Fax 916-263-1897

If your complaint involves Santa Clara's compliance with academic programs, academic quality, or accrediting standards, you may submit your complaint to the WASC Senior College and University Commission at .

 

The U.S. Department of Education has developed a set of regulations to improve the integrity of programs authorized under Title IV of the Higher Education Act. Referred to as the Program Integrity rules, the regulations require that each college or university ensure access to a complaint process that will permit students to address the following: alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising; alleged violations of State laws or rules relating to the licensure of postsecondary institutions; and complaints relating to the quality of education or other State or accreditation requirements.

 

91¶ÌÊÓƵ seeks to resolve all student concerns in a timely and effective manner. Students who are participating in an online program are encouraged to reach out to their academic program to identify and resolve any complaints. The graduate programs along with the Offices of the Provost and Executive Vice President, Student Life, Admission, Enrollment Services and the Registrar all provide specific administrative means to address and resolve questions and concerns.

 

Office	Contact Information
Leavey School of Business	408-554-5485;
Jesuit School of Theology	510- 549-5013
Office of the Provost and Executive Vice President: Academic Programs and Accreditation	408-554-4533 provost@scu.edu
Office of Student Life	408-554-4583
Office of the Registrar	408-554-4331
Enrollment Services:  Bursar and Financial Aid	408-551-1000 onestop@scu.edu

 

It is expected that students will first use all of the University's administrative procedures to address concerns or complaints in a timely manner. If you believe that your complaint warrants further attention or is related to alleged violation of state law, you may contact the State in which you reside. Information for each State is found below:

 

Massachusetts

Telephone: (617) 994-6950
Fax: (617) 727-0955

State	Agency
Arizona	Telephone: (602) 542-5709 Fax: (602) 542-1253
California	Telephone: (916) 431-6959 Fax: (916) 263-1895
Colorado	Telephone: (303) 866-2723 Fax: (303) 866-4266
Connecticut	Telephone: (860) 947-1801 webmaster@ctdhe.org
Florida	Commission for Independent Education 325 W. Gaines Street, Suite 1414 Tallahassee, FL. 32399-0400 cieinfo@fldoe.org
Georgia	Telephone: 770-414-3300 Fax: 770-414-3309
Hawaii	Telephone: (808) 933-0910 Fax: (808) 933-8845
Idaho	Telephone: (208) 334-2270 Fax: (208) 334-2632
Illinois	Telephone: (217) 782-2551 Fax: (217) 782-8548
Iowa	Telephone: (515) 725-3400 Fax: (515) 725-3401
Louisiana	Telephone: (225) 342-4253 Fax: (225) 342-9318
Maine	Telephone: (207) 624-6600 Fax: (207) 624-6700
Maryland	217 East Redwood Street, Suite 2100 Baltimore, MD Telephone: 410-767-3300 collegiatecomplaint.mhec@maryland.gov
Montana	Telephone: (406) 444-6570 emorrison@montana.edu
Nevada	Telephone: (702) 486-7330 Fax: (702) 486-7340
New Hampshire	Telephone: (603) 271-3494 patricia.moquin@pec.state.nh.us
New Jersey	Telephone: 1 (609) 588-3226 nj_che@che.state.nj.us
New York	Telephone: (518) 474-2593 Fax: (518) 486-2779
North Carolina	Telephone: (919) 807-7146 Fax: (919) 807-7164
North Dakota	Telephone: (701) 328-3180 Fax: (701) 328-1255
Ohio	Telephone: (614) 466-2752 Fax: (614) 466-2219
Oklahoma	Telephone: (405) 225-9100 communicationsdepartment@osrhe.edu
Oregon	Telephone: (503) 947-5600 Fax: (503) 378-5156
Pennsylvania	Telephone: (717) 783-6137 Fax: (717) 783-6139
South Carolina	Telephone: (803) 737-2260 Fax: (803) 737-2297
South Dakota	Telephone: (605) 773-3455
Tennessee	Telephone: (615) 741-3605 Fax: (615)741-6230
Texas	Telephone: (512) 427-6101
Utah	Telephone: (801) 530-6601Fax: (801) 530-6001
Virginia	Telephone: (804) 371-2285 Fax: (804) 225-2604
West Virginia	Telephone: (304) 558-4016 canderson@hepc.wvnet.edu
Washington	Telephone: (360) 753-7869 complaints@wsac.wa.gov

 

If your complaint involves Santa Clara's compliance with academic programs, academic quality, or accrediting standards, you may also submit your complaint to the WASC Senior College and University Commission at .